**Return Policy**
We at Salty Dog Glass are committed to providing you with quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction. Please review the following terms before initiating a return:
1. **Eligibility for Returns:**
- Returns are only accepted within 30 days from the date of purchase.
- Returns are accepted for unused and undamaged items. We do not accept returns on used pieces, as they cannot be resold.
2. **Initiating a Return:**
- To initiate a return, please contact our customer service team at saltydogglass@gmail.com within 30 days from the date of purchase.
- Please provide your order number, a description and photos of the item you wish to return, and the reason for the return.
3. **Return Shipping:**
- You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
- We recommend using a trackable shipping method to ensure that the return is safely received by us.
4. **Condition of Returned Items:**
- Returned items must be in their original condition.
- Items that show signs of use, damage, or alteration will not be accepted for return.
5. **Refund Process:**
- Once we receive and inspect the returned item, we will process the refund within 7 days.
- Refunds will be issued using the original payment method.
6. **Exchanges:**
- We do not offer direct exchanges. If you would like to exchange an item, please initiate a return, and you can place a new order for the desired item.
7. **Non-Returnable Items:**
- For health and safety reasons, we do not accept returns on used pieces.
- Customized or personalized items cannot be returned unless they are defective or damaged.
8. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.
Salty Dog Glass reserves the right to refuse returns that do not meet the above criteria or if the return policy is abused. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns about our return policy, please feel free to contact our customer service team.
